STARS BINARY – CUSTOMER AGREEMENT
(The contract in Russian and English can be found on the Stars Binary website)
This Public offer Agreement, hereinafter referred to as «Agreement», regulates the procedure and rules for the provision of the service «Stars Binary» that is available at: www.starsbinary.com.
This Agreement is able to be accepted in electronic form and does not require its signing by the parties. Log in the Customer’s Profile on the official website of the Company «Stars Binary» means automatically the acceptance of all provisions of this Agreement.
The first logging in the Customer’s Profile at www.starsbinary.com means the entry of this Agreement into force.
The Agreement remains in effect until the Customer closes his profile in the Customer’s Cabinet.
- Terms and definitions.
Customer’s Cabinet – workspace created in a web interface, used by the Customer to monitor information (My profile, Edit, Verification, Transaction history, Account)
Customer – any person over 18 years of age using the services of «Stars Binary» in accordance with this Agreement. Company – a legal entity known as «Stars Binary», providing trading and non trading operations on its platform in accordance with the provisions of this Agreement.
Non-trading operation – any operation related to the making deposit of the Customer’s trading account with the necessary funds or withdrawal of funds from the trading account. For non-trading operations, the Company uses electronic payment systems chosen at its discretion and linked to the appropriate interface in the Customer’s Cabinet.
Customer profile – personal data about the Customer, provided by himself during registration in the Customer’s Cabinet, and stored on a secure server of the Company.
Personal account – a specialized account on the server of the Company, providing the Customer with the trading operations.
Trading server – a server owned by the Company with specialized software installed on it, which serves to conduct trading and non-trading operations of Customers and monitor the statistics of these operations.
Trading terminal – a specialized interface in the Customer’s Cabinet, connected to the Company’s trading server, and providing the Customer with performance of the trading operations.
2.1. The service provided by the Company is an Internet service that uses the official website of the Company and its trading server to make a bet (wager). Using the service requires a high-quality and stable Internet connection for the Customer’s part.
2.2. In its activities, the Company keeps the existing legislative norms in relation to combating the money-laundering and the financing of terrorism. The Company requires the provision of correct personal data by the Customer and reserves the right to identify the Customer using the possible means, namely:
2.2.1. Uploaded scanned copies of ID proving the Customer’s identity and address of actual residence at the Customer’s profile;
2.2.2. Phone call to the Customer at the indicated phone number;
2.2.3. Other means that are necessary to confirm the identity and financial activities of the Customer at the discretion of the Company.
2.3. The Customer, regardless of his legal status (natural or legal person), is prohibited from having more than one trading account in the Company. The company reserves the right to terminate this Agreement or reset the results of trading operations in case of an attempt to re-register the Customer’s Profile in the Customer’s Cabinet or in case of using multiple trading accounts by the same Customer.
2.4. The Customer’s profile is registered in a secured area of the official website of the Company in the Customer’s Cabinet. The Company guarantees compliance with the requirements to ensure the confidentiality of all personal data of the Customer in accordance with the provisions of Section 8 of this Agreement.
2.5. The Customer is responsible for the safety of the login data received from the Company for logging in the Customer’s Account. In case of access loss to the Customer’s Account, the Customer must immediately notify the Company in order to block funds on his trading account. 2.6. When the Customer registers his Customer Profile, the company automatically provides him with a Trading account where he performs all trading and non-trading operations.
2.7. The company provides the Customer with the opportunity to use its own paid sources of quotations, applying the processing of the quotation flow in accordance with the needs of liquidity of the rates opened by the Customer. Quotations of any other companies, as well as those taken from other paid sources of quotations, cannot be taken into account while considering disputes.
2.8. The company provides the Customer with a specialized web-interface (Trading terminal) for trading operations in the Customer’s Cabinet.
2.9. There are prohibitions against fraudulent activities on the part of the Customer that can be considered as such by the Company in the Customer’s actions aimed at extracting profit using actions or operations not provided by the Company, vulnerabilities in the system, speculation on bonuses and hedging transactions from various accounts. In this case, the Company reserves the right to terminate this Agreement or reset the results of trading operations.
2.10. The company reserves the right to terminate this agreement or reset the results of trading activities in cases of unfair attitude detection to the Company in general and to the services provided in particular, as well as including, but not limited to insulting employees and partners of the Company, slander, publication of false information about the Company, negative reviews, blackmail or extortion attempt by the Customer.
2.11. The company reserves the right to prohibit the Customer from copying transactions from any sources and the use of trading robots in case of detection of speculation on copying a small amount of funds.
2.12. The company reserves the right to terminate this agreement or reset the results of trading activities in cases of detection of trading operations performed on the Martingale system, subject to each subsequent transaction with a new expiration time. This rule does not apply to the use of the «Overlap» button, as in this case, the next transaction is made within the framework of one forecast of price movement.
- Organization of non-commercial operations
3.1. Non-commercial operations include customer deposit and withdrawal operations (deposit and withdrawal).
3.2. Non-commercial operations are performed by the Customer only using the functionality of the Customer’s Cabinet. The Company does not carry out non-commercial operations using standard means of communication (Email, ICQ, Livechat, etc.).
3.3. The currency of the trading account is USD. The client’s trading account uses this currency to view the balance of the funds. When the Client replenishes the account on his trading account, the funds amount is automatically recalculated from the currency used by the Client to the currency of the trading account. The same operation occurs when processing a withdrawal.
3.4. The company uses the recalculation rate of the electronic payment system when processing non-commercial transactions if the recalculation of the funds is necessary.
3.5. The company determines the following minimum amounts for non-commercial operations: – account replenishment – USD 10; – withdrawal – 20 USD.
3.6. If the Client uses several portfolios to replenish his trading account, the same proportion remains for the withdrawal of funds. In addition, the amount of commercial profit can be divided in half by several portfolios. If the Company is unable to provide a withdrawal specified by the Client details, the Company is required to notify the Client of changing the payment system or the chosen wallet.
3.7. In order to ensure compliance with the requirements of generally applicable legislation, as well as to protect the Client’s funds, the withdrawal of funds is carried out with the same payment system used for the replenishment and using only the same payment details.
3.8. The company does not allow the use of the service provided as a means of profiting from non-commercial operations or in a way other than direct use of the service provided
- Organization of commercial operations
4.1. Trading operations include opening and closing operations on the www.starsbinary.com platform, relating to the forecast of the price movement of the financial asset selected in the selected period.
4.2. The Company provides quotes in the trading terminal, specifying the price using a single quote price, which is calculated with the formula: Price = Offer + (Ask-offer) / 2.
Price: the price used for trading operations when the specified period expires, as well as for the opening and closing of option contracts. The offer is a price provided to the Company by its liquidity source. Ask is a price provided to the Company by its liquidity source.
4.3 Trading operations are carried out upon expiry of the period of time specified on the Company’s trading server. The Company allows trading and provides quotes all day long.
4.4. The execution of trading operations is possible only after registering the client in the client’s Cabinet and creating the client’s profile with further filling of his trading account on www.starsbinary.com.
4.5. Trading operations use client funds which are deposited by them in their trading accounts.
4.6. The Company has the right to refuse the Client to conduct the Trading operation at the time of the Client’s decision to open the contract, if the Company does not have sufficient liquidity for the trading instrument chosen by the Client at the time of the expiry of the contract specified by the Customer. In this case, after clicking on the corresponding button in the trading terminal, the Client is notified.
4.7. The amount of the cash prize paid to the Customer is determined by the Company.
4.8. The corporate service offers its customers the various currency pairs, cryptocurrencies and commodities.
4.9. The client has the option of simultaneously maintaining any number of open transactions on his trading account. The sum total of all new open transactions cannot exceed the balance displayed in the trading terminal.
4.10. The Company implements the following mandatory mechanism for trading transactions with «High – Low» option contracts:
4.10.2. The asset profitability is determined according to the trading tool chosen by the Customer in the Customer’s trading terminal, and depends on the currently existing liquidity in the Company.
4.10.3. When the Customer clicks the «Call» or «Put» button in the trading terminal, the parameters of the trading operation are fixed and transferred to the trading server of the Company. The trading server receives a request from the Customer’s trading terminal and sets general parameters.
4.10.4. At the time of the turn for processing the Customer’s request, the trading server monitors the main parameters for forecast direction, carries out the transaction itself at the price that currently exists on the Company’s server with the entry of this transaction into the server database.
4.10.5. At the time of expiration of the option contract, the forecast comparison of all participants in the room is implemented. Next, the following algorithm is used:
184.108.40.206. For «Call» type contracts: — If the Close Price of the contract exceeds the Open Price (in strict compliance Open Price > Close Price), such a contract is considered executed. The Customer takes his profit. — If the Close Price of this contract is less than the Open Price (in strict compliance Open Price < Close Price), then the Customer loses his investment.
220.127.116.11. For «Put» type contracts: — If the Close price of this contract is less than the Open Price (in strict compliance Open Price < the Close Price), such a contract is considered executed. The Customer takes his profit. — If the Close price of the contract is higher than the Open Price (in strict compliance Open Price > Close Price), then the Customer loses his investment.
4.10.6. The company has the right to cancel or revise the results of the Customer’s transaction in the following cases: — the transaction was made at a non-market quotation; — in case of software failure detection on the trading server;
— synthetic transactions on option contracts may be invalidated if there are obvious signs of abuse.
- Quotations and information
5.1. While making transactions, the price offered in the Company’s trading platform is used. Trading conditions for the trading tools are specified in the contract. All issues related to the determination of the current level of prices in the market are within the sole competence of the Company, their values are the same for all Company’s Customers.
5.2. If an unplanned interruption in the quotations flow server happens (caused by a hardware or software failure), the Company has the right to synchronize the quotation database on the server with other sources. In order of priority, such sources may be: A. the quotation base of the liquidity provider; B. the quotation base of the information agency.
5.3. In case of failure in the profit calculation in option contract/tool, as a result of incorrect operation of the software and/or hardware of the trading platform, the Company has the right to: A. delete a position opened as a result of an error; B. correct the incorrectly executed position according to the actual values.
5.4. The method of correction or changing the amount, price and/or number of trading operations (and/or the level or size of any order) is determined by the Company and is final and binding on the Customer. The company is obliged to inform the Customer of any adjustment or such change as soon as it becomes possible.
- Relationship of the parties
6.1. The Customer has no right to ask the Company’s representatives any trading recommendations or other information motivating to perform trading operations. The Company undertakes not to give the Customer any recommendations that directly motivate the Customer to perform any trading operations. This provision does not apply to the issuance of General recommendations by the Company on the use of option trading strategies.
6.2. The Customer guarantees the Company protection against any liabilities, costs, claims, damages that may arise from the Company both directly and indirectly due to the Customer’s inability to fulfill his obligations to third parties both in connection with his activities in the Company and outside it.
6.3. The company is not a provider of Internet access services and cannot take responsibility for any obligations in the event of any failure in communication channels or other communications. 6.4. The Customer is obliged to provide the Company’s employees, upon their request, with copies of documents proving his identity and address of actual residence, as well as to fulfill any other verification requirements defined by the Company.
6.5. The Customer undertakes not to distribute any information about the Company in any media (Internet forums, blogs, Newspapers, radio, television, including but not limited to the above) without prior approval of the content with its official representative.
6.6. The Company reserves the right to change this Agreement in whole or in part without prior notice to the Customer. The current Contract is available on the official website of the Company; the date of the audit is specified in the relevant section.
6.7. The Company shall not be liable to the Customer for any waste or losses incurred as a result of the use of the service provided by the Company; it shall not compensate for moral damage or loss of profit, unless otherwise specified in the text of this Agreement or in other documents of the Company.
6.8. The main method of communication between the Company and the Customer is email correspondence, which does not relieve the Company’s obligation to provide Customers with the necessary support using other means and methods of communication set out on its official website.
6.9. The Company provides for the following procedure of settlement with Customers:
6.9.1. Making deposits to Customers’ trading accounts with funds for work is carried out mainly in automatic mode, without the participation of the Company’s personnel. At its own discretion, the Company may manually make deposits to the trading accounts of Customers in exceptional cases of failures in the software of intermediaries that are involved in the funds transactions. If the funds are sent to the Customer’s trading account in manual mode, the Customer must provide the date and time of the funds transactions, the name of the payment method, the transaction identification number, the wallet numbers of the sender and recipient.
6.9.2. Withdrawal of funds from Customers’ trading accounts is carried out only in manual mode by filling in the appropriate form in the Customer’s Cabinet. While making withdrawal, the Customer cannot withdraw an amount exceeding the available balance in the Customer’s trading account. When the Customer makes a withdrawal request, the withdrawn amount is written-off from the available funds in the Customer’s trading account. Direct transfer of funds is executed within a period not exceeding three working days. If necessary, the Company reserves the right to increase the processing time of the withdrawal request up to 14 working days with a prior notice to the Customer.
- Notification of risks
7.1. The Customer assumes the following types of risks:
7.1.1. General risks that are related to the possible loss of invested funds because of trading operations. Such risks are uninsurable with state insurance and are not covered with any Legislative acts.
7.1.2. Risks that are related to the provision of online trading operations. The Customer realizes that his operations are provided by an electronic trading system and are not directly related to any operating world trading platforms. All communications are carried out through communication channels.
7.1.3. Risks that are related to the use of electronic payment systems.
7.2. The Customer realizes that he cannot do investments in his trading account, if it would significantly worsen the quality of his life or would create problems for the Customer in his relations with third parties.
- Personal data processing
8.1. While processing the Customers’ personal data, the Company is guided by the provisions generally accepted in the world practice.
8.2. The company ensures the safety of Customers’ personal data that Customer fills in the registration form on the official website of the Company and within the Customer’s Profile. The Company stores this data on a secure server and does not provide it to anyone, except the official appeal of representatives of the competent authorities.
8.3. The Customer has the right to change the personal data in his Customer’s Profile, except for the email address. His data can only be changed by personal application of the Customer to the support service of the Company after his identification.
8.4. While working with its website, the Company uses «cookies» for the stable functioning of the platform and for collecting statistical information.
- Procedure for claims and disputes consideration.
9.1. All disputes between the Company and the Customer are resolved through negotiations and correspondence.
9.2. Claims of Customers arising from the execution of the provisions of this Agreement shall be accepted by the Company for consideration within a period not exceeding five working days from the date of the dispute, in written form only by e-mail email@example.com
9.3. The company is obliged to consider the Customer’s claim within a period not exceeding 14 working days from the date of receipt of a written claim from the Customer, and to notify the Customer of the consideration results for his claim by email.
9.4. The Company does not compensate Customers for any loss of profit or moral damage. In the case of a positive decision on the Customer’s claim, the Company shall charge a compensation payment to the Customer’s account or cancel the result of the disputed operation, bringing the balance of the Customer’s account to the form, as it would be without disputed operation. This does not take into account the results of other trading operations of the Customer in his trading account.
9.5. The accrual of compensation payment is made to the Customer’s account within one working day after a positive decision on the Customer’s claim.
9.6. While having a dispute situation that is not specified in this Agreement, the Company is guided by the norms of generally accepted international practice and ideas about a fair settlement of the dispute when making a final decision.
- Duration and termination of this Agreement
10.1. This Agreement shall enter into force on the first logging in of the Customer to his profile at www.starsbinary.com (Customer’s Profile registration) and is valid for an indefinite period. 10.2. Either Party may terminate this Agreement unilaterally:
10.2.1. The Agreement shall be deemed terminated by the Customer within seven working days from the date of closure of the Customer’s Profile in the Customer’s Cabinet, or after receipt of a written notice from the Customer with an application for termination of the Agreement, provided that the Customer has no outstanding obligations under this Agreement. The Customer must send notice of the Contract termination to the email address firstname.lastname@example.org.
10.2.2. The company has the right to terminate the Contract with the Customer unilaterally without explanation. However, the Company undertakes to fulfill its financial obligations to the Customer at the time of termination of the Agreement, provided the Customer has no outstanding obligations under this Agreement.
10.2.3. The company has the right to terminate the Agreement unilaterally without prior notice to the Customer in case of violation of one or more terms of this Agreement by the Customer.
10.3. This Agreement shall be deemed terminated with respect to the Parties from the moment of full execution by the Customer and the Company of mutual obligations on previously committed non-Trading operations and repayment of all debts of each of the Parties to the Agreement, provided the Customer has no outstanding obligations under this Agreement.
(The contract in Russian and English can be found on the Stars Binary website)
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